Utilities Playbook for Partners
Use a current view of grid, field, and operational assets, along with real-time insight into issues and dependencies, to help utility clients reduce risk, improve reliability, and make faster decisions.
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What’s changing in utility infrastructure
Utility infrastructure is becoming more complex and harder to manage.
It now includes:
- Distributed energy resources (DERs) like solar, batteries, and EV charging
- Legacy grid infrastructure still in operation
- Expanding sensor and edge device networks
- Interconnected IT and OT systems
And everything is connected.
That makes it harder to answer:
- What assets are actually in the grid?
- Where are they located?
- What depends on what?
Most teams have this information somewhere.
But it lives in:
- GIS systems
- Work orders
- Inspection records
- Spreadsheets
And it quickly falls out of sync with the field.
That is where risk begins.
What utility clients expect now
Utilities are under pressure to:
- Maintain grid reliability
- Meet regulatory and audit requirements
- Manage wildfire and safety risk
- Modernize infrastructure
They expect partners to help answer:
- What assets are actually in service?
- What changed?
- What is at risk right now?
- What depends on what?
- What should we fix first?
The partner who can answer these becomes part of ongoing operations, not just called during incidents.
Why this is hard
- Records drift from reality
- Data lives across multiple systems
- Dependencies are not visible
Transition
These are the moments where partners step in and where services can be built.
How partners can help — and why WanAware changes what they can do
Partners already help with:
- Audits
- Outages
- Compliance
- Infrastructure planning
But today, answers are pieced together from:
- GIS exports
- Work orders
- Inspection reports
- Spreadsheets
What WanAware changes
WanAware continuously discovers assets and maps how they connect.
Because observability is built on that live asset and dependency map, you can:
- See what is actually in service
- Identify mismatches between systems
- Understand what depends on what
- Prioritize based on impact
This moves utilities from static records to a continuously updated view of the grid.
These are the moments where partners can step in with repeatable services—not just one-time support.
When to bring this to a utility client
This service is easiest to introduce when the client is already feeling the impact of limited visibility.
That often happens when:
- Audit or compliance reviews begin
- Wildfire mitigation planning is underway
- Asset records do not match field reality
- Infrastructure changes are happening
- Leadership asks for a clear view of risk
You can also start with questions like:
- How confident are you in your asset records?
- Do your GIS and field data match?
- Can you prove what was in service at a given time?
- Can you trace impact across the grid?
- Are teams working from the same data?
What this helps partners deliver
- Faster incident response
- Defensible audit records
- Better risk prioritization
- Improved reliability
- Reduced compliance risk
- Lower unnecessary spend
Why this makes you harder to replace
- You maintain the most trusted view of the grid
- You reduce uncertainty during audits and incidents
- You guide decisions over time
Delivered through your experience, this value stays with you.
How to start with an existing utility client
Start with one client dealing with:
- Audit pressure
- Wildfire mitigation
- Asset inconsistencies
- Visibility gaps
Then:
- Focus on one use case
- Build visibility
- Solve one problem
- Turn it into a recurring service
Start building your utilities services practice
